{"id":19460,"date":"2024-07-05T07:33:05","date_gmt":"2024-07-05T07:33:05","guid":{"rendered":"https:\/\/help.tdoc.es\/?page_id=19460"},"modified":"2024-07-10T11:25:37","modified_gmt":"2024-07-10T11:25:37","slug":"access-to-the-app-usa","status":"publish","type":"page","link":"https:\/\/help.tdoc.es\/index.php\/us\/tdoc_help_center_usa\/tdoc-contractor-manual-usa\/access-to-the-app-usa\/","title":{"rendered":"Access to the app (USA)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">Access to the app (USA)<br \/>\n<\/span><\/p><\/h1><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">1. System requirements<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>The minimum requirements to access to <span style=\"color: #ffcc00;\">t<\/span><span style=\"color: #3366ff;\">doc<\/span> are:<\/p>\n<ul>\n<li>Internet connection.<\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\">Minimum screen resolution<\/span> of 800&#215;600.<\/li>\n<\/ul>\n<p><span class=\"Y2IQFc\" lang=\"en\">Supported browsers: Internet Explorer 7.0 or higher, Mozilla Firefox 2.0 or higher, Google Chrome. They must have javascript enabled.<\/span><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\">If you are using the Microsoft Internet Explorer (Microsoft Edge) browser in its versions 8 or 9,\u00a0 you must press the Compatibility View button.<\/span><\/p>\n<p><img class=\"alignnone size-full wp-image-14834\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png\" alt=\"\" width=\"226\" height=\"44\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1-200x39.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png 226w\" sizes=\"(max-width: 226px) 100vw, 226px\" \/><\/p>\n<p><strong>NOTE: <\/strong><span class=\"Y2IQFc\" lang=\"en\">If the operation of the application with Internet Explorer is not adequate, it is recommended to try another browser, such as <strong>Mozilla Firefox.<\/strong><\/span><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">2. Access to the app for the first time<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span class=\"Y2IQFc\" lang=\"en\">This section indicates the steps to follow from the moment you receive the welcome email to tdoc. T<\/span><span class=\"Y2IQFc\" lang=\"en\">hey are: <\/span><\/p>\n<ul>\n<li><span class=\"Y2IQFc\" lang=\"en\">Welcome e-mail reception <\/span><\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\">Set your password<\/span><\/li>\n<\/ul>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">2.1. Welcome e-mail<\/span><\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p><span class=\"Y2IQFc\" lang=\"en\">Upon registering in the application, a welcome email will be sent to your user email address. You must access through the specified link and establish your access password.<\/span><\/p>\n<p><img class=\"alignnone wp-image-14835 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.png\" alt=\"\" width=\"567\" height=\"329\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1-200x116.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1-300x174.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1-400x232.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.png 567w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">2.2. Set password<\/span><\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p><span class=\"Y2IQFc\" lang=\"en\">Enter the desired password twice to avoid typing errors.<\/span><\/p>\n<p><img class=\"alignnone wp-image-19615 \" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/update-password.jpg\" alt=\"\" width=\"357\" height=\"509\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/update-password-200x286.jpg 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/update-password-210x300.jpg 210w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/update-password-400x571.jpg 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/update-password.jpg 456w\" sizes=\"(max-width: 357px) 100vw, 357px\" \/><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\">Remember that the password must have a minimum length of 6 digits and a maximum of 20.<\/span><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3. Access to the app<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-5\"><p><span class=\"Y2IQFc\" lang=\"en\">The application is accessible at the URL address provided in the User Registration email. It is only necessary to have an internet connection and a browser. The application is fully compatible with IE 7 and higher, Mozilla Firefox and Google Chrome. <\/span><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\">When accessing the application you will find a login screen similar to those used in most web applications. Your username and password are required to access.<\/span><\/p>\n<p><img class=\"alignnone wp-image-19613 size-medium\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/log-in-1-300x292.jpg\" alt=\"\" width=\"300\" height=\"292\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/log-in-1-200x195.jpg 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/log-in-1-300x292.jpg 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/log-in-1-400x390.jpg 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/log-in-1.jpg 469w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<div class=\"QmZWSe\">\n<div class=\"DHcWmd\"><\/div>\n<\/div>\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container hide-focus-ring tw-nfl\" tabindex=\"0\"><span class=\"Y2IQFc\" lang=\"en\">To be able to access tdoc it is necessary to have a username (email) and password. When you are registered in the application you receive an email with a link to establish your first password.<\/span><\/div>\n<div tabindex=\"0\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3.1<\/span><span style=\"color: #0375c9;\">. Forgot the password or exceed number of attempts<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-6\"><p><span class=\"Y2IQFc\" lang=\"en\">In the case of forgetting the password or exceeding the number of attempts, it is possible to generate a new one by clicking on \u00abForget password\u00bb.<\/span><\/p>\n<p><img class=\"wp-image-19607 size-medium alignnone\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/forgot-password-294x300.png\" alt=\"\" width=\"294\" height=\"300\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/forgot-password-66x66.png 66w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/forgot-password-200x204.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/forgot-password-294x300.png 294w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/forgot-password-400x409.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/forgot-password.png 453w\" sizes=\"(max-width: 294px) 100vw, 294px\" \/><\/p>\n<div tabindex=\"0\"><\/div>\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container hide-focus-ring tw-nfl\" tabindex=\"0\"><span class=\"Y2IQFc\" lang=\"en\">A new screen appears where you must enter the manager&#8217;s email and click on \u00abSend\u00bb. You will receive an email with a link to change your password.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div tabindex=\"0\"><\/div>\n<div tabindex=\"0\"><\/div>\n<p><img class=\"wp-image-19608 size-medium alignnone\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/Forgot-password-enter-e-mail-300x293.jpg\" alt=\"\" width=\"300\" height=\"293\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/Forgot-password-enter-e-mail-200x196.jpg 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/Forgot-password-enter-e-mail-300x293.jpg 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/Forgot-password-enter-e-mail-400x391.jpg 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/07\/Forgot-password-enter-e-mail.jpg 454w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":19452,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/19460"}],"collection":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/comments?post=19460"}],"version-history":[{"count":8,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/19460\/revisions"}],"predecessor-version":[{"id":19617,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/19460\/revisions\/19617"}],"up":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/19452"}],"wp:attachment":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/media?parent=19460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}