{"id":17169,"date":"2022-02-28T16:21:03","date_gmt":"2022-02-28T16:21:03","guid":{"rendered":"https:\/\/help.tdoc.es\/?page_id=17169"},"modified":"2022-03-07T14:07:24","modified_gmt":"2022-03-07T14:07:24","slug":"comments","status":"publish","type":"page","link":"https:\/\/help.tdoc.es\/index.php\/en\/tdok-key-user-manual\/comments\/","title":{"rendered":"Comments"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">Comments<\/span><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>The contractors can write us comments regarding the deliveries that appear <span style=\"color: #ff0000;\">incorrects o expired<\/span> through the application itself. We take them into account, unless what they indicate is a documentary criterion that is missing in the document, where we explain that it must appear in the document itself.<\/p>\n<p>Posible options:<\/p>\n<p>1- Requirement <span style=\"color: #ff0000;\">Incorrect<\/span> &#8211;&gt; It continues to be <span style=\"color: #ff0000;\">Incorrect<\/span><\/p>\n<ul>\n<li>Comment<\/li>\n<\/ul>\n<p>2- Requirement <span style=\"color: #ff0000;\">Incorrect<\/span> &#8211;&gt; We must pass it to <span style=\"color: #339966;\">Correct<\/span><\/p>\n<ul>\n<li>Modify requirement<\/li>\n<li>Comment<\/li>\n<\/ul>\n<p>From the comments menu, you access to the list of comments made by companies.<\/p>\n<p><img class=\"alignnone wp-image-13496 \" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-298x300.png\" alt=\"\" width=\"227\" height=\"229\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-66x66.png 66w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-150x150.png 150w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-200x201.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-298x300.png 298w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-400x403.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7.png 428w\" sizes=\"(max-width: 227px) 100vw, 227px\" \/><\/p>\n<p><img class=\"alignnone wp-image-13497 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7.png\" alt=\"\" width=\"713\" height=\"93\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-200x26.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-300x39.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-400x52.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-600x78.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>Accessing one of the comments, you can see:<\/p>\n<p>1- The general information of the requirement with comment: company, type of delivery, current status of the requirement&#8230;<\/p>\n<p><img class=\"alignnone wp-image-13498 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6.png\" alt=\"\" width=\"713\" height=\"145\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-200x41.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-300x61.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-400x81.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-600x122.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>2- Comment made by the manager of the contractor, as well as the status of the comment \u00abpending of response\u00bb.<\/p>\n<p><img class=\"alignnone wp-image-13499 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4.png\" alt=\"\" width=\"713\" height=\"149\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-200x42.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-300x63.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-400x84.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-600x125.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>3- See requirement\/comment<\/p>\n<p>On the right side appears the comment made by the company and space for the answer. Remember to press add answer to include the appropriate explanations. There is an option to not allow any more comments regarding that requirement.<\/p>\n<p><img class=\"alignnone wp-image-13500 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3.png\" alt=\"\" width=\"707\" height=\"376\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-200x106.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-300x160.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-400x213.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-600x319.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3.png 707w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><\/p>\n<p>As long as you don&#8217;t click Close, you can modify or delete this comment.<\/p>\n<p><img class=\"alignnone wp-image-13501 \" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3.png\" alt=\"\" width=\"706\" height=\"163\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-200x46.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-300x69.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-400x92.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-600x138.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3.png 611w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/p>\n<p>It is important, once you click Close, you will not be able to access the comment again.<\/p>\n<p>Once the comment has been answered and closed, an email is sent to the contractor manager who made the comment with the response given.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":14516,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/17169"}],"collection":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/comments?post=17169"}],"version-history":[{"count":3,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/17169\/revisions"}],"predecessor-version":[{"id":17530,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/17169\/revisions\/17530"}],"up":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/14516"}],"wp:attachment":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/media?parent=17169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}