{"id":16688,"date":"2022-01-03T12:13:56","date_gmt":"2022-01-03T12:13:56","guid":{"rendered":"https:\/\/help.tdoc.es\/?page_id=16688"},"modified":"2023-12-18T20:28:49","modified_gmt":"2023-12-18T20:28:49","slug":"comentarios","status":"publish","type":"page","link":"https:\/\/help.tdoc.es\/index.php\/pt\/comentarios\/","title":{"rendered":"Coment\u00e1rios"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">COMENT\u00c1RIOS<br \/>\n<\/span><\/p><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>As empresas podem enviar coment\u00e1rios com respeito as entregas que aparecem <span style=\"color: #ff0000;\">incorretas ou vencidas, <\/span>desde a pr\u00f3pria aplica\u00e7\u00e3o. Deve dar resposta aos coment\u00e1rios com as explica\u00e7\u00f5es oportunas e se for o caso, explicar os requisitos documentais que faltam segundo os crit\u00e9rios do cliente.<\/p>\n<p>Poss\u00edveis op\u00e7\u00f5es:<\/p>\n<p>1- Entrega <span style=\"color: #ff0000;\">INCORRETA<\/span>&#8211;&gt; Continua sendo <span style=\"color: #ff0000;\">INCORRETA<\/span><\/p>\n<ul>\n<li>Coment\u00e1rio<\/li>\n<\/ul>\n<p>2- Entrega <span style=\"color: #ff0000;\">INCORRETA<\/span>&#8211;&gt; Debemos pasarla a <span style=\"color: #339966;\">CORRETA<\/span><\/p>\n<ul>\n<li>Modificar entrega<\/li>\n<li>Coment\u00e1rio<\/li>\n<\/ul>\n<p>Desde o menu \u2018<strong>Coment\u00e1rios<\/strong>\u2019 tem acesso \u00e0 lista de coment\u00e1rios realizados pelas empresas.<\/p>\n<p><img class=\"alignnone wp-image-13496 \" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-298x300.png\" alt=\"\" width=\"227\" height=\"229\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-66x66.png 66w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-150x150.png 150w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-200x201.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-298x300.png 298w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-400x403.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7.png 428w\" sizes=\"(max-width: 227px) 100vw, 227px\" \/><\/p>\n<p><img class=\"alignnone wp-image-13497 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7.png\" alt=\"\" width=\"713\" height=\"93\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-200x26.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-300x39.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-400x52.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-600x78.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>Selecionando um coment\u00e1rio, pode visualizar:<\/p>\n<p>1- A Informa\u00e7\u00e3o geral da entrega com coment\u00e1rio: empresa, tipo de entrega, estado atual da entrega&#8230;<\/p>\n<p><img class=\"alignnone wp-image-13498 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6.png\" alt=\"\" width=\"713\" height=\"145\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-200x41.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-300x61.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-400x81.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-600x122.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>2-Coment\u00e1rio realizado pelo gestor de empreiteiro, assim como o estado do mesmo \u201cpendente de resposta\u201d.<\/p>\n<p><img class=\"alignnone wp-image-13499 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4.png\" alt=\"\" width=\"713\" height=\"149\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-200x42.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-300x63.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-400x84.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-600x125.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>3-Ver entrega\/ coment\u00e1rio:<\/p>\n<p>Na parte direita aparece o coment\u00e1rio realizado pela empresa e um campo em branco para a resposta.<\/p>\n<p>Clicar \u2018<strong>Adicionar resposta<\/strong>\u2019 para incluir as explica\u00e7\u00f5es oportunas.<\/p>\n<p>Existe uma op\u00e7\u00e3o para n\u00e3o admitir mais coment\u00e1rios nesta entrega.<\/p>\n<p><img class=\"alignnone wp-image-13500 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3.png\" alt=\"\" width=\"707\" height=\"376\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-200x106.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-300x160.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-400x213.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-600x319.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3.png 707w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><\/p>\n<p>Antes de selecionar \u2018<strong>Fechar<\/strong>\u2019, pode modificar ou eliminar este coment\u00e1rio.<\/p>\n<p><img class=\"alignnone wp-image-13501 \" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3.png\" alt=\"\" width=\"706\" height=\"163\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-200x46.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-300x69.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-400x92.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-600x138.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3.png 611w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/p>\n<p><strong>Importante<\/strong>, quando fechar a janela do coment\u00e1rio, n\u00e3o ser\u00e1 poss\u00edvel acessar este coment\u00e1rio novamente.<\/p>\n<p>Uma vez dado resposta e fechado o coment\u00e1rio, envia-se um e-mail ao gestor de empreiteiro que o realizou.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/16688"}],"collection":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/comments?post=16688"}],"version-history":[{"count":1,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/16688\/revisions"}],"predecessor-version":[{"id":16689,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/16688\/revisions\/16689"}],"wp:attachment":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/media?parent=16688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}