{"id":16415,"date":"2021-11-22T15:14:44","date_gmt":"2021-11-22T15:14:44","guid":{"rendered":"https:\/\/help.tdoc.es\/?page_id=16415"},"modified":"2023-12-18T21:39:34","modified_gmt":"2023-12-18T21:39:34","slug":"acesso-a-aplicacao","status":"publish","type":"page","link":"https:\/\/help.tdoc.es\/index.php\/pt\/acesso-a-aplicacao\/","title":{"rendered":"Acesso \u00e0 plataforma"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">Acesso \u00e0 plataforma<\/span><\/h1><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">1. Requisitos do sistema<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>Os requisitos m\u00ednimos necess\u00e1rios para aceder \u00e0 tdoc s\u00e3o:<\/p>\n<ul>\n<li>Conex\u00e3o a internet<\/li>\n<li>Resolu\u00e7\u00e3o de tela m\u00ednima de 800&#215;600<\/li>\n<\/ul>\n<p>Os navegadores compat\u00edveis s\u00e3o: Internet Explorer 7.0 ou superior, Mozilla Firefox 2.0 ou superior y Google Chrome. Debe ter o javascript habilitado.<\/p>\n<p>No caso de utilizar o navegador Microsoft Internet Explorer nas suas vers\u00f5es 8 e 9 deve pulsar o bot\u00e3o Vista para compatibilidade.<\/p>\n<p><img class=\"alignnone size-full wp-image-14834\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png\" alt=\"\" width=\"226\" height=\"44\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1-200x39.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png 226w\" sizes=\"(max-width: 226px) 100vw, 226px\" \/><\/p>\n<p><strong>NOTA:<\/strong> Se com o Internet Explorer a aplica\u00e7\u00e3o n\u00e3o funcionar corretamente, recomenda-se provar com outro navegador, como por exemplo o <strong>Mozilla Firefox<\/strong>.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">2. Primeiro acesso<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p>Neste ponto ser\u00e3o explicados os passos a seguir come\u00e7ando pela recep\u00e7\u00e3o do e-mail de bem-vinda \u00e0 tdoc:<\/p>\n<ul>\n<li>Recep\u00e7\u00e3o do e-mail de bem-vinda<\/li>\n<li>Estabelecer a senha<\/li>\n<\/ul>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">2.1. Recep\u00e7\u00e3o do e-mail de bem-vinda<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p>Ao registrar-se na plataforma, a mesma envia um e-mail autom\u00e1tico ao e-mail registrado. Deve acessar o link e configurar a sua senha de acesso.<\/p>\n<p><img class=\"alignnone wp-image-19175 size-fusion-600\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Email-de-configurar-senha-600x371.png\" alt=\"\" width=\"600\" height=\"371\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Email-de-configurar-senha-200x124.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Email-de-configurar-senha-300x185.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Email-de-configurar-senha-400x247.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Email-de-configurar-senha-600x371.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Email-de-configurar-senha.png 748w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">2.2. Estabelecer a senha\u00a0<\/span><\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p>Digite a senha desejada, seguindo a pol\u00edtica de senhas. Confirme a senha escolhida para evitar erros.<\/p>\n<p><img class=\"wp-image-19153 size-fusion-400 alignnone\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Configurar-senha-400x552.png\" alt=\"\" width=\"400\" height=\"552\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Configurar-senha-200x276.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Configurar-senha-217x300.png 217w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Configurar-senha-400x552.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Configurar-senha.png 549w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3. Acesso \u00e0 aplica\u00e7\u00e3o<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-5\"><p>A plataforma \u00e9 acess\u00edvel pela dire\u00e7\u00e3o URL proporcionada no e-mail de Alta do usu\u00e1rio. Apenas \u00e9 necess\u00e1rio dispor de conex\u00e3o \u00e0 internet e um navegador. O aplicativo \u00e9 totalmente compat\u00edvel com IE 7 ou superior, Mozilla Firefox e Google Chrome.<\/p>\n<p>Para o acesso voc\u00ea encontrar\u00e1 uma p\u00e1gina de in\u00edcio similar \u00e0s j\u00e1 utilizadas na maioria das p\u00e1ginas Web, solicitando o e-mail de usu\u00e1rio e a senha.<\/p>\n<p><img class=\"wp-image-19154 size-fusion-400 alignnone\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc-400x399.png\" alt=\"\" width=\"400\" height=\"399\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc-66x66.png 66w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc-150x150.png 150w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc-200x200.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc-300x300.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc-400x399.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc-600x599.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Log-in-tdoc.png 654w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>Para utilizar a tdoc \u00e9 necess\u00e1rio dipor de um nome de usu\u00e1rio (e-mail) e senha. Quando realize a alta no aplicativo recebr\u00e1 o e-mail de bem-vinda com o link para configurar sua primeira senha.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3.1<\/span><span style=\"color: #0375c9;\">. Esqueceu a senha ou superou o n\u00famero de tentativas de acesso<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-6\"><p>Se esquecer a senha ou superar o n\u00famero de tentativas, \u00e9 poss\u00edvel configurar uma nova senha clicando \u201cEsqueceu sua senha?\u00bb.<\/p>\n<p><img class=\"wp-image-19156 size-fusion-400 alignnone\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-400x399.png\" alt=\"\" width=\"400\" height=\"399\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-66x66.png 66w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-150x150.png 150w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-200x200.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-300x300.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-400x399.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-600x599.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha.png 654w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<p>Aparece uma nova p\u00e1gina na qual deve indicar o e-mail do gestor e selecionar \u201cEnviar\u201d. Receber\u00e1 um e-mail com um link para poder modificar a sua senha.<\/p>\n<p><img class=\"alignnone wp-image-19157 size-fusion-400\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2-400x402.png\" alt=\"\" width=\"400\" height=\"402\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2-66x66.png 66w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2-150x150.png 150w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2-200x201.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2-298x300.png 298w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2-400x402.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2-600x604.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2023\/12\/Esqueceu-a-senha-2.png 642w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/16415"}],"collection":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/comments?post=16415"}],"version-history":[{"count":16,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/16415\/revisions"}],"predecessor-version":[{"id":19182,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/16415\/revisions\/19182"}],"wp:attachment":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/media?parent=16415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}