{"id":15243,"date":"2021-05-17T14:47:10","date_gmt":"2021-05-17T14:47:10","guid":{"rendered":"https:\/\/help.tdoc.es\/?page_id=15243"},"modified":"2025-05-29T08:28:07","modified_gmt":"2025-05-29T08:28:07","slug":"access-to-the-app","status":"publish","type":"page","link":"https:\/\/help.tdoc.es\/index.php\/en\/tdoc-contract-manual\/access-to-the-app\/","title":{"rendered":"Access to the app"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">Access to the app<br \/>\n<\/span><\/p><\/h1><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">1. System requirements<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>The minimum requirements to access to <span style=\"color: #ffcc00;\">t<\/span><span style=\"color: #3366ff;\">doc<\/span> are:<\/p>\n<ul>\n<li>Internet connection.<\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\">Minimum screen resolution<\/span> of 800&#215;600.<\/li>\n<\/ul>\n<p><span class=\"Y2IQFc\" lang=\"en\">Supported browsers: Internet Explorer 7.0 or higher, Mozilla Firefox 2.0 or higher, Google Chrome. They must have javascript enabled.<\/span><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\">If you are using the Microsoft Internet Explorer (Microsoft Edge) browser in its versions 8 or 9,\u00a0 you must press the Compatibility View button.<\/span><\/p>\n<p><img class=\"alignnone size-full wp-image-14834\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png\" alt=\"\" width=\"226\" height=\"44\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1-200x39.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png 226w\" sizes=\"(max-width: 226px) 100vw, 226px\" \/><\/p>\n<p><strong>NOTE: <\/strong><span class=\"Y2IQFc\" lang=\"en\">If the operation of the application with Internet Explorer is not adequate, it is recommended to try another browser, such as <strong>Mozilla Firefox.<\/strong><\/span><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">2. Access to the app for the first time<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p><span class=\"Y2IQFc\" lang=\"en\">This section indicates the steps to follow from the moment you receive the welcome email to tdoc. T<\/span><span class=\"Y2IQFc\" lang=\"en\">hey are: <\/span><\/p>\n<ul>\n<li><span class=\"Y2IQFc\" lang=\"en\">Welcome e-mail reception <\/span><\/li>\n<li><span class=\"Y2IQFc\" lang=\"en\">Set your password<\/span><\/li>\n<\/ul>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">2.1. Welcome e-mail<\/span><\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p><span class=\"Y2IQFc\" lang=\"en\">Upon registering in the application, a welcome email will be sent to your user email address. You must access through the specified link and establish your access password.<\/span><\/p>\n<p><img class=\"alignnone size-full wp-image-19801\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/00_email-1.jpg\" alt=\"\" width=\"690\" height=\"351\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/00_email-1-200x102.jpg 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/00_email-1-300x153.jpg 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/00_email-1-400x203.jpg 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/00_email-1-600x305.jpg 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/00_email-1.jpg 690w\" sizes=\"(max-width: 690px) 100vw, 690px\" \/><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">2.2. Set password<\/span><\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p><span class=\"Y2IQFc\" lang=\"en\">Enter the desired password twice to avoid typing errors.<\/span><\/p>\n<p><img class=\"alignnone wp-image-14836 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2.png\" alt=\"\" width=\"567\" height=\"137\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2-200x48.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2-300x72.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2-400x97.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2.png 567w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\">Remember that the password must have a minimum length of 6 digits and a maximum of 20.<\/span><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3. Access to the app<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-5\"><p><span class=\"Y2IQFc\" lang=\"en\">The application is accessible at the URL address provided in the User Registration email. It is only necessary to have an internet connection and a browser. The application is fully compatible with IE 7 and higher, Mozilla Firefox and Google Chrome. <\/span><\/p>\n<p><span class=\"Y2IQFc\" lang=\"en\">When accessing the application you will find a login screen similar to those used in most web applications. Your username and password are required to access.<\/span><\/p>\n<p><img class=\"alignnone wp-image-19651\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1.jpg\" alt=\"\" width=\"656\" height=\"399\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1-200x122.jpg 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1-300x182.jpg 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1-400x243.jpg 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1-600x365.jpg 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1-768x467.jpg 768w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1-800x486.jpg 800w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1-1024x623.jpg 1024w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso-1.jpg 1079w\" sizes=\"(max-width: 656px) 100vw, 656px\" \/><\/p>\n<div class=\"QmZWSe\">\n<div class=\"DHcWmd\"><\/div>\n<\/div>\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container hide-focus-ring tw-nfl\" tabindex=\"0\"><span class=\"Y2IQFc\" lang=\"en\">To be able to access tdoc it is necessary to have a username (email) and password. When you are registered in the application you receive an email with a link to establish your first password.<\/span><\/div>\n<div tabindex=\"0\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3.1<\/span><span style=\"color: #0375c9;\">. Forgot the password or exceed number of attempts<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-6\"><p><span class=\"Y2IQFc\" lang=\"en\">In the case of forgetting the password or exceeding the number of attempts, it is possible to generate a new one by clicking on \u00abReset password\u00bb.<\/span><\/p>\n<p><img class=\"alignnone wp-image-19652\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2.jpg\" alt=\"\" width=\"714\" height=\"434\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2-200x122.jpg 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2-300x182.jpg 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2-400x243.jpg 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2-600x365.jpg 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2-768x467.jpg 768w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2-800x486.jpg 800w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2-1024x623.jpg 1024w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/01_acceso2.jpg 1079w\" sizes=\"(max-width: 714px) 100vw, 714px\" \/><\/p>\n<div class=\"QmZWSe\">\n<div class=\"DHcWmd\"><\/div>\n<\/div>\n<div class=\"oSioSc\">\n<div id=\"tw-target\">\n<div id=\"kAz1tf\" class=\"g9WsWb\">\n<div id=\"tw-target-text-container\" class=\"tw-ta-container hide-focus-ring tw-nfl\" tabindex=\"0\"><span class=\"Y2IQFc\" lang=\"en\">A new screen appears where you must enter the manager&#8217;s email and click on \u00abSend\u00bb. You will receive an email with a link to change your password.<\/span><\/div>\n<div tabindex=\"0\"><\/div>\n<div tabindex=\"0\"><img class=\"alignnone wp-image-19654\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/04_olvido_contrasena2-1.jpg\" alt=\"\" width=\"569\" height=\"361\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/04_olvido_contrasena2-1-320x202.jpg 320w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/04_olvido_contrasena2-1.jpg 770w\" sizes=\"(max-width: 569px) 100vw, 569px\" \/><\/div>\n<div tabindex=\"0\"><img class=\"alignnone wp-image-19655\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2025\/05\/05_reset_contrasena.jpg\" alt=\"\" width=\"527\" height=\"710\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":14507,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/15243"}],"collection":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/comments?post=15243"}],"version-history":[{"count":25,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/15243\/revisions"}],"predecessor-version":[{"id":19802,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/15243\/revisions\/19802"}],"up":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/14507"}],"wp:attachment":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/media?parent=15243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}