{"id":13605,"date":"2021-02-01T17:01:01","date_gmt":"2021-02-01T17:01:01","guid":{"rendered":"https:\/\/help.tdoc.es\/?page_id=13605"},"modified":"2024-08-21T12:12:26","modified_gmt":"2024-08-21T12:12:26","slug":"acceso-a-la-aplicacion","status":"publish","type":"page","link":"https:\/\/help.tdoc.es\/index.php\/manual-tdoc\/acceso-a-la-aplicacion\/","title":{"rendered":"Acceso a la aplicaci\u00f3n"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">Acceso a la aplicaci\u00f3n<br \/>\n<\/span><\/p><\/h1><\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">1. Requisitos del sistema<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-1\"><p>Los requisitos m\u00ednimos necesarios para acceder a <span style=\"color: #ffcc00;\">t<\/span><span style=\"color: #3366ff;\">doc<\/span> son:<\/p>\n<ul>\n<li>Conexi\u00f3n a Internet.<\/li>\n<li>Resoluci\u00f3n m\u00ednima de pantalla de 800&#215;600.<\/li>\n<\/ul>\n<p>Navegadores compatibles: Internet Explorer 7.0 o superior, Mozilla Firefox 2.0 o superior, Google Chrome. Deben tener javascript habilitado.<\/p>\n<p>En caso de utilizar el navegador Microsoft Internet Explorer (Microsoft Edge) en sus versiones 8 o 9 debe pulsar el bot\u00f3n Vista de compatibilidad.<\/p>\n<p><img class=\"alignnone size-full wp-image-14834\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png\" alt=\"\" width=\"226\" height=\"44\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1-200x39.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/1.1.png 226w\" sizes=\"(max-width: 226px) 100vw, 226px\" \/><\/p>\n<p><strong>NOTA:<\/strong> Si el funcionamiento de la aplicaci\u00f3n con Internet Explorer no es el adecuado se recomienda probar con otro explorador, como el <strong>Mozilla Firefox<\/strong>.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">2. Acceso a la aplicaci\u00f3n por primera vez<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-2\"><p>En este apartado se indican los pasos a seguir desde que recibe el e-mail de bienvenida a tdoc. Estos son:<\/p>\n<ul>\n<li>Recepci\u00f3n de e-mail de bienvenida<\/li>\n<li>Establecer su contrase\u00f1a<\/li>\n<\/ul>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">2.1. E-mail de bienvenida<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p>Al registrarse en la aplicaci\u00f3n se le enviar\u00e1 un e-mail de bienvenida a su direcci\u00f3n de correo electr\u00f3nico de usuario. Deber\u00e1 acceder a trav\u00e9s del link especificado y establecer su contrase\u00f1a de acceso.<\/p>\n<p><img class=\"alignnone wp-image-19637\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/Captura-300x172.png\" alt=\"\" width=\"565\" height=\"324\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/Captura-200x115.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/Captura-300x172.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/Captura-400x230.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/Captura.png 435w\" sizes=\"(max-width: 565px) 100vw, 565px\" \/><\/p>\n<p><img class=\"alignnone wp-image-19638\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/CONFIG-300x208.png\" alt=\"\" width=\"555\" height=\"385\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/CONFIG-200x138.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/CONFIG-300x208.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/CONFIG-400x277.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2024\/08\/CONFIG.png 520w\" sizes=\"(max-width: 555px) 100vw, 555px\" \/><\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><span style=\"color: #0375c9;\">2.2. Establecer contrase\u00f1a<\/span><\/h2><\/div><div class=\"fusion-text fusion-text-4\"><p>Introduzca la contrase\u00f1a deseada dos veces para evitar errores al teclear.<\/p>\n<p><img class=\"alignnone wp-image-14836 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2.png\" alt=\"\" width=\"567\" height=\"137\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2-200x48.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2-300x72.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2-400x97.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/2.png 567w\" sizes=\"(max-width: 567px) 100vw, 567px\" \/><\/p>\n<p>Recordar que la contrase\u00f1a debe tener una longitud m\u00ednima de 6 d\u00edgitos y como m\u00e1ximo 20.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3. Acceso a la aplicaci\u00f3n<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-5\"><p>La aplicaci\u00f3n es accesible en la direcci\u00f3n URL que se le ha proporcionado en el correo de Alta de Usuario. S\u00f3lo es necesario disponer de una conexi\u00f3n a internet y un navegador. La aplicaci\u00f3n es totalmente compatible con IE 7 y superior, Mozilla Firefox y Google Chrome.<\/p>\n<p>Al acceder a la aplicaci\u00f3n usted se encontrar\u00e1 con una pantalla de inicio de sesi\u00f3n similar a las utilizadas en la mayor\u00eda de aplicaciones Web. Se requieren su e-mail de usuario y contrase\u00f1a para acceder.<\/p>\n<p><img class=\"alignnone size-medium wp-image-14838\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/3-2-300x113.png\" alt=\"\" width=\"300\" height=\"113\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/3-2-200x76.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/3-2-300x113.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/3-2.png 392w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Para poder acceder a tdoc es necesario disponer de un nombre de usuario (mail) \u00a0y contrase\u00f1a. Cuando se le d\u00e9 de alta en la aplicaci\u00f3n recibir\u00e1 un mail con un link para establecer su primera contrase\u00f1a.<\/p>\n<\/div><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h2 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">3.1<\/span><span style=\"color: #0375c9;\">. Olvid\u00f3 su contrase\u00f1a o superado el n\u00famero de intentos<br \/>\n<\/span><\/p><\/h2><\/div><div class=\"fusion-text fusion-text-6\"><p>En el caso de olvidar la contrase\u00f1a o superar el n\u00famero de intentos, es posible generar una nueva pulsando sobre \u201cRestablecer contrase\u00f1a\u201d.<\/p>\n<p><img class=\"alignnone wp-image-14841 size-medium\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/4-1-300x112.png\" alt=\"\" width=\"300\" height=\"112\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/4-1-200x75.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/4-1-300x112.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/4-1-400x150.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/4-1.png 569w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Aparece una nueva pantalla donde debe indicar el mail del gestor y pulsar \u00abEnviar\u00bb. Recibir\u00e1 un mail con un enlace para poder modificar su contrase\u00f1a.<\/p>\n<p><img class=\"alignnone wp-image-14842 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/5.jpg\" alt=\"\" width=\"711\" height=\"305\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/5-200x86.jpg 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/5-300x129.jpg 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/5-400x172.jpg 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/5-600x257.jpg 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/05\/5.jpg 711w\" sizes=\"(max-width: 711px) 100vw, 711px\" \/><\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":12165,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/13605"}],"collection":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/comments?post=13605"}],"version-history":[{"count":13,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/13605\/revisions"}],"predecessor-version":[{"id":19640,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/13605\/revisions\/19640"}],"up":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/12165"}],"wp:attachment":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/media?parent=13605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}