{"id":13495,"date":"2021-01-21T15:29:35","date_gmt":"2021-01-21T15:29:35","guid":{"rendered":"https:\/\/help.tdoc.es\/?page_id=13495"},"modified":"2022-03-07T13:58:00","modified_gmt":"2022-03-07T13:58:00","slug":"comentarios","status":"publish","type":"page","link":"https:\/\/help.tdoc.es\/index.php\/manual-tdoc-key-user\/comentarios\/","title":{"rendered":"COMENTARIOS"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:20px;padding-right:0px;padding-bottom:20px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-right:0px;margin-bottom:31px;margin-left:0px;\"><h1 class=\"title-heading-left\" style=\"margin:0;\"><p><span style=\"color: #0375c9;\">Comentarios<br \/>\n<\/span><\/p><\/h1><\/div><div class=\"fusion-text fusion-text-1\"><p>Las contratas a trav\u00e9s de la propia aplicaci\u00f3n, pueden escribirnos comentarios respecto a las entregas que aparecen <span style=\"color: #ff0000;\">incorrectas o caducadas<\/span>. Las tenemos en cuenta, salvo que lo que indiquen sea un requisito documental que falte en el documento, donde le explicamos que debe aparecer en el propio documento.<\/p>\n<p>Opciones posibles:<\/p>\n<p>1- Entrega <span style=\"color: #ff0000;\">No correcta<\/span> &#8211;&gt; Sigue estando <span style=\"color: #ff0000;\">No correcto<\/span><\/p>\n<ul>\n<li>Comentario<\/li>\n<\/ul>\n<p>2- Entrega <span style=\"color: #ff0000;\">No correcta<\/span> &#8211;&gt; Debemos pasarla a <span style=\"color: #339966;\">Correcta<\/span><\/p>\n<ul>\n<li>Modificar entrega<\/li>\n<li>Comentario<\/li>\n<\/ul>\n<p>Desde el men\u00fa sobre comentarios, accedes al listado de comentarios realizados por las empresas<\/p>\n<p><img class=\"alignnone wp-image-13496 \" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-298x300.png\" alt=\"\" width=\"227\" height=\"229\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-66x66.png 66w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-150x150.png 150w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-200x201.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-298x300.png 298w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7-400x403.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/1-7.png 428w\" sizes=\"(max-width: 227px) 100vw, 227px\" \/><\/p>\n<p><img class=\"alignnone wp-image-13497 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7.png\" alt=\"\" width=\"713\" height=\"93\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-200x26.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-300x39.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-400x52.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7-600x78.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/2-7.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>Accediendo a uno de los comentarios, puedes ver:<\/p>\n<p>1- La informaci\u00f3n general de la entrega con comentario: empresa, tipo de entrega, estado actual de la entrega&#8230;<\/p>\n<p><img class=\"alignnone wp-image-13498 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6.png\" alt=\"\" width=\"713\" height=\"145\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-200x41.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-300x61.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-400x81.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6-600x122.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/3-6.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>2- Comentario realizado por la gestora de la contrata, as\u00ed como el estado del comentario \u00abpendiente de responder\u00bb.<\/p>\n<p><img class=\"alignnone wp-image-13499 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4.png\" alt=\"\" width=\"713\" height=\"149\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-200x42.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-300x63.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-400x84.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4-600x125.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/4-4.png 713w\" sizes=\"(max-width: 713px) 100vw, 713px\" \/><\/p>\n<p>3- Ver entrega\/comentario<\/p>\n<p>En la parte de la derecha aparece el comentario realizado por la empresa y espacio para la respuesta. Recordar pulsar a\u00f1adir respuesta para incluir las explicaciones oportunas. Hay una opci\u00f3n de no admitir m\u00e1s comentarios respecto a esa entrega.<\/p>\n<p><img class=\"alignnone wp-image-13500 size-full\" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3.png\" alt=\"\" width=\"707\" height=\"376\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-200x106.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-300x160.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-400x213.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3-600x319.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/5-3.png 707w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><\/p>\n<p>Siempre y cuando no pulses Cerrar, podr\u00e1s modificar o eliminar este comentario.<\/p>\n<p><img class=\"alignnone wp-image-13501 \" src=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3.png\" alt=\"\" width=\"706\" height=\"163\" srcset=\"https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-200x46.png 200w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-300x69.png 300w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-400x92.png 400w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3-600x138.png 600w, https:\/\/help.tdoc.es\/wp-content\/uploads\/2021\/01\/6-3.png 611w\" sizes=\"(max-width: 706px) 100vw, 706px\" \/><\/p>\n<p>Importante, una vez pulsado Cerrar, no se podr\u00e1 acceder de nuevo al comentario.<\/p>\n<p>Una vez contestado y cerrado el comentario, se env\u00eda un mail al gestor de contrata que ha realizado el comentario con la respuesta dada.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":12495,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/13495"}],"collection":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/comments?post=13495"}],"version-history":[{"count":8,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/13495\/revisions"}],"predecessor-version":[{"id":17514,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/13495\/revisions\/17514"}],"up":[{"embeddable":true,"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/pages\/12495"}],"wp:attachment":[{"href":"https:\/\/help.tdoc.es\/index.php\/wp-json\/wp\/v2\/media?parent=13495"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}